NaviWeb - E-Service

For a logged-in user, NaviWeb opens up a treasure trove of possibilities, on the one hand purely administrative, on the other in the area of Service Management (repairs / RMAs)
for example:

Administrative:

  • Contact information:
    Naturally a user can change details such as contact person, telephone number, password and similar. 
  • Orders on hold:
    The orders on hold gives an overview of web orders that have not yet been checked and passed on. Clicking on the line in this overview brings the customer back to the shopping basket, where he can still make changes. 
  • Sales orders:
    This list gives the customer an overview of all his orders, including those not placed via the web. Clicking again on a line is sufficient to call up the details of the order. 
  • Back-order articles:
    The back-order list shows the articles ordered by the customer, which you have not yet delivered. If you have given an expected delivery date, this can also be shown, of course. Any idea how much time otherwise spent talking on telephones this saves you?
  • Invoices and Credit notes:
    A customer has mislaid an invoice or credit note. With NaviWeb he can easily find it again and print it in your usual layout.

Service Management

With this, your customers record their repairs themselves and follow up the status of those repairs. 

  • Service Queue
    Similar to the Web Orders Queue, the Service Queu provides an overview of service orders sent by the customer, which you have not yet checked and passed on. To see the details of a service order, the customer clicks on the relevant line. 
  • Service orders
    This list shows an over of all repairs. One click on a line calls up the details of the relevant service order. As with invoices and credit notes, services orders can be printed out. 
  • New service order
    With NaviWeb you gain huge amounts of time if you allow your customers to prepare their own service orders. Several articles can be included per service order. When the article is being entered, a screen displays all articles that have already been delivered to that customer. Naturally a customer can also include an article he did not buy from you. He then selects the problem code and the symptom directly from the list that you have defined in your service management. To finish, the customer adds a comment and sends the order. You check the service order, pass it on and can start to plan ....

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